Middletons Tours

Tel: 01827 849 700

MIDDLETONS TOURS – BOOKING TERMS AND CONDITIONS

 

1. PAYMENTS – DAY EXCURSIONS

Full payment is required for all day excursions at the time of booking. A confirmation will be forwarded either by post or email confirming the full amount paid. Approximately 7 days prior to travel – departure times will be forwarded by telephone or email.

 

2. PAYMENTS – WEEKEND BREAKS/TOURS

A deposit of  £25.00 per person is required for Weekend Breaks and Tours. As the lead name you will make payment on behalf of each named person in your party.  You will receive a confirmation/invoice detailing the balance amount and the due date (6 weeks prior to departure). Failure to pay the balance by the due date could result in cancellation of your booking, and your deposit will be forfeited. If your holiday is booked within 6 weeks of departure, then payment must be made in full.  Approximately 7 days prior to travel – departure times and final information will be forwarded to you by post.

 

3. METHOD OF PAYMENT

Payment may be made by cheque payable to Middletons Tours Ltd. Please ensure the lead name, the date of travel and Tour are written on the back of the cheque. Alternatively, payment may be made by Debit or Credit Card. Payments made by Debit Card incur no handling fee.  Credit Card payments regrettably incur a 2% handling fee imposed by our provider.

 

4. SPECIAL REQUESTS

Special requests may be made at the time of booking, and we will do our upmost to ensure that requests are met. However, requests to hotels regarding rooming/dietary requirements are at the discretion of the hoteliers and cannot be guaranteed. If a request is vital to the enjoyment of your holiday, please ensure that a guarantee is received in writing from our office prior to travel. Most hotels are able to accommodate dietary requests, however in the event a hotel is unable to meet your requirement, we will advise prior to issuing a holiday confirmation.

 

5. SURCHARGES

The price of your holiday is guaranteed and will not be subject to any surcharges.

 

6. SPECIAL NEEDS

If any member of your party needs assistance or special facilities in a hotel ( walk in shower), please advise our sales staff at the time of booking. Our Sales Staff  are able to advise the suitability of tours, the type of terrain and the amount of walking involved.  We are able to accommodate wheelchairs and lightweight mobility scooters, if a request for the carriage of either is made at the time of booking and space is available in the under vehicle compartment.

 

7. SEATING ARRANGEMENTS

Seats will be allocated at the time of booking and confirmed on your confirmation/invoice.

 

8. SMOKING

It is a condition of travel that you are aware of the on board No Smoking Policy. On longer journeys, frequent comfort stops are made en route.

 

9. ON BOARD REFRESHEMENTS

On selected departures, there will be on board refreshements available.  Please note that the consumption of alcohol is not permitted aboard the coach unless served by a member of our onboard team.

 

10. SEAT BELTS

It is a legal requirement that all passengers wear a seat belt when the coach is in motion.  Refusal to wear a seat belt will result in the customer not being covered by the Company’s Insurance.

 

11. FACILITIES ON COACHES

Our coaches are modern touring vehicles equipped with toilet, reclining seats and on board drinks facilities. Please note there will not always be a drinks service provided.  In the event of a breakdown during a journey we will endeavour to minimize the amount of inconvenience to our clients and will have the vehicle replaced or repaired. This may result in one or more of the facilities being unavailable.

 

12. HOTEL ACCOMMODATION

All prices are based on per person sharing a twin or double room. The preference of Twin or Double may be made at the time of booking.  Requests will be forwarded to the hotel and are subject to room availability. Triple rooms are often a double bed and a single foldaway bed – generally not suitable for 3 Adults.

 

13. SINGLE ROOM ACCOMMODATION

Single rooms often incur a supplement as specified.  A single room implies – a room with a single bed.  In some instances a double or twin room may be allocated, this is however at the discretion of the hoteliers.

 

14. IF YOU CHANGE YOUR HOLIDAY

If, after having made a holiday booking a client is forced to transfer to a different tour we will do our best to meet your requirements. There will be an administration charge payble of £10.00 per person for tour changes +42 days prior to travel. Alterations within 42 days of travel will amount to a full cancellation and new booking. For Day Excursions (without theatre/admission tickets) changes to bookings will amount to a £10.00 per person transfer fee. For Day Excursions including theatre/admission tickets, please refer to our cancellation policy.

 

15. TRANSFER OF A BOOKING

A Day Excursion booking may be transferred to reflect a change of name – providing the notification is made in writing by the lead person.  To transfer a Weekend Break or Holiday – notification must be received in writing.  There will be an administration charge of £10.00 per person, plus any additional costs incurred as a result of the transfer.

 

16. IF YOU CANCEL YOUR HOLIDAY

If you cancel your holiday you must notify us immediately in writing. Cancellation charges will be levied as follows from when we receive written confirmation.

 

DAY EXCURSIONS

NO. OF DAYS

DESCRIPTION

PERCENTAGE/AMOUNT

0-2

Days prior to departure

100%

3+

Days prior to departure

50% (Plus full charge of theatre/attraction ticket)


HOLIDAYS

 

NO. OF DAYS

DESCRIPTION

PERCENTAGE/AMOUNT

1-6

Days prior to departure

100%

7-13

Days prior to departure

60%

14-27

Days prior to departure

35%

28-42

Days prior to departure

10%

+ 42

Days prior to departure

Deposit




 

17. IF WE CANCEL YOUR HOLIDAY

We reserve the right to cancel or modify any tour should there be insufficient passengers, or any other reasons beyond our control. If so, we will notify you no less than 14 days before departure (Day Excursions) and 28 days (Tours and Weekend Breaks), should this be necessary you will be offered alternative arrangements or a complete refund of monies paid.

 

18. CHANGE OF HOLIDAY

All information in our brochure is accurate at the time of going to print.  In the unlikely event that circumstances force us make changes to the advertised itinerary, we will notify you immediately.  In this instance, you may decide to a) continue with the holiday b) change to another holiday c) cancel your booking and a full refund of all monies already paid will be made. We cannot be held responsible for any changes made by our agents, hotels, shipping companies, restaurant, theatre agent and other suppliers, which may affect the tour itinerary.

 

19. UNREASONABLE BEHAVIOUR

Should the company's Driver/Tour Manager have the opinion that a client's behaviour is likely to cause the discomfort or endanger the safety of other clients they have the right to refuse admission/re-admission to hotels or coaches. If this is the case then please note we will not be responsible for any expenses incurred that result in a client obtaining alternative transport or hotel accommodation.

 

20. LOSS OF PERSONAL BELONGINGS

 Please note that the company or driver are not responsible for loss or damage to luggage or personal belongings carried on the vehicle.  It is the responsibility of all clients to ensure they have the necessary insurance to cover for personal loss.

 It is the also the customers responsibility to oversee their own luggage placed into the vehicles luggage lockers at the beginning and end of a tour. In the event luggage is not stored the company will assist with the return of the property, but ultimately the cost of carriage will be at the customers expense.

 

 21. LUGGAGE

 Luggage labels are provided for identification.  Luggage unless stated in the itinerary will need to be taken by the customer to their hotel room. Our Drivers are on hand to assist should any clients require assistance with luggage.

 

22. PUNCTUALITY

Please check in detail your final documentation for pick-up point and time.  We advise clients to be at the pick up point 10 minutes prior to the departure time.  We cannot be held responsible for any loss or expense incurred by clients arriving late at any departure point. 

 

23. COMPLAINTS

Should you have any complaint during your holiday, please bring it immediately to the attention of your Driver/Tour Manager who will do their best to rectify the situation immediately. Complaints cannot be accepted  after the holiday has operated, if our on board Staff have not been notified during the Tour and the Company or its Suppliers given the opportunity to rectify the problem. In the event an issue is not resolved, notification is required in writing within 14 days after the return of the holiday.

 

24. ENTERTAINMENT

Some of our hotels arrange additional entertainment, which could include Live or In house entertainment. It is entirely at the discretion of the hotel and could be withdrawn if there is a lack of demand or insufficient numbers in the hotel.

 

25. THEATRE TICKETS

Should a client purchase any tickets to coincide with a tour, and that tour is cancelled, we cannot be held responsible for any monies lost.  Theatre Tickets purchased through our office will be confirmed in writing and issued on the day of travel by our Driver/Tour Manager and not sent through the post.

 

26. PASSPORTS

All British Citizens wishing to travel outside the United Kingdom must have a full UK passport, valid for a minimum of 3 months after your return. If you are not a British Citizen, then in some countries you may require a visa. You should contact the local embassy for up to date information.

 

27. OPTIONAL EXCURSIONS

Optional excursions usually require a minimum amount of people in order to be able to operate them. We reserve the right to withdraw any optional excursions should the numbers fall below the minimum amount. Should you be booking a tour specifically for an excursion then we strongly suggest that you ask advice from our office.

 

28. COACH HOLIDAY TRAVEL INSURANCE

For European Tours we strongly recommend that all passengers take holiday insurance travel cover. Please advise us prior to travel, the name of your Insurers, Policy Number and the Emergency Contact Number.  Middletons Tours cannot be held liable or accept any responsibility for eventualities not covered by insurance.

Middletons Tours Ltd

Lovell

Tamworth

Staffordshire

B79 7TA

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